Guests expect a superior service experience; this has always been a constant of the hospitality industry. But mobile is changing the way people perceive what constitutes good service. Customers want to be able to choose how they interact with hotel staff and services. m-hospitality guest services facilitate a self-service mobile model for guests, providing them direct access to:

• Mobile Check in / Check out
• Hotel Restaurant reservations
• Spa Appointments
• Other available facilities (golf, tennis, other activities) reservations
• In room orders
• Housekeeping requests & maintenance calls
• Lost & Found requests
• Events management and reservations

Use m-hospitality Passbook service to immediately inform your guests concerning their booking at your hotel. They can always carry on their check-in and check-out details on their devices and get notified when the check-in date is approaching. Inform them about their room allocation and verify their cancelations.

To deliver a great experience that builds ‘sticky’ customers, you must listen to customer feedback. Your customers are a wealth of information, more than you probably think. They can help you provide a better service, and offer more value.

By listening to your customer’s feedback, you can build stronger relationships, increase customer satisfaction and reduce customer churn.

• Actionable feedback guides better business decisions.
• Identify ‘at risk’ customers.
• Stop reoccurring problems.
• Increase customer satisfaction and reduce churn.
• Discover potential advocates.

m-hospitality Task Manager is our iOS and Android app for the Hotel Staff and works in parallel with m-hospitality platform and guest apps.

You may use the m-hospitality Task Manager to:

• Distribute real time Guest Requests to the right member of your staff
• Remotely manage your personnel
• Improve guest satisfaction
• Monitor and improve operations efficiency