Guests expect a superior service experience; this has always been a constant of the hospitality industry. But mobile is changing the way people perceive what constitutes good service. Customers want to be able to choose how they interact with hotel staff and services. For example, many people would prefer to check in on their mobile devices rather than wait in line at the front desk.
The m-hospitality guest services module can facilitate a self-service model for guests that prefer that type of interaction. The following are some use cases where customers can use the guest services module in a convenient self-service capacity: