Guests expect a superior service experience; this has always been a constant of the hospitality industry. But mobile is changing the way people perceive what constitutes good service. Customers want to be able to choose how they interact with hotel staff and services. m-hospitality guest services facilitate a self-service mobile model for guests, providing them direct access to:
Use m-hospitality Passbook service to immediately inform your guests concerning their booking at your hotel. They can always carry on their check-in and check-out details on their devices and get notified when the check-in date is approaching. Inform them about their room allocation and verify their cancelations.
To deliver a great experience that builds ‘sticky’ customers, you must listen to customer feedback. Your customers are a wealth of information, more than you probably think. They can help you provide a better service, and offer more value.
By listening to your customer’s feedback, you can build stronger relationships, increase customer satisfaction and reduce customer churn.Why gather customer feedback?
m-hospitality Task Manager is our iOS and Android app for the Hotel Staff and works in parallel with m-hospitality platform and guest apps.
You may use the m-hospitality Task Manager to: